FAQ & Site Info

Terms of Service

IMPORTANT *AFTER PURCHASE*
1. Please use your E-MAIL ADDRESS you normally use, so you can read my confirmation e-mail about your order and shipment.
2. It's very important for you to receive my e-mail!!
There might be a problem with your order and it's very important for me to reach you.
3. It's also important for you to know your Tracking Number after shipment, so you can keep an eye on your delivery. You should check your tracking number frequently, so you won't miss your package to be sent back to Japan.
4. If you didn't receive my confirmation e-mail after 2 days from your purchase, please e-mail me.
- Thank you very much for your cooperation!!

-ALL items are OFFICIAL & BRAND NEW!!
== NO CANCELLATION ==

I'm sorry, but I do NOT ACCEPT any cancellations after you send your payment. There will be NO REFUND.

(After the payment, your order is in process and your items are collected from other stores. Therefore, no cancellations accepted.)

Please make sure if you had ordered the right items before sending me the payment. Thank you!!

= Damaged Items =

Only insured package are able to claim for insurance.
If you have any questions or comments, please feel free to e-mail me!!

I hope you enjoy shopping at beSTore
Thanks for very much your time reading!!

Best Regards,
Mustafa from beSTore

(1) Please tell me asap and I will contact my local post office to send the paper documents to your local post office.
(2) The local post officer will contact you and you need to bring everything, so they can check the damaged item(s) and check the way it was packed. Please keep everything with you because you need to submit your item(s) and a form at your local post office.
(3) It takes several months to process your case.
(4) If they approved your claim, the paper work will arrive to my local post office for me to sign it.
(5) Then finally, I will get your money back. I will refund your payment for your damaged item(s).